Privacy Policy

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Perfect Switzerland is a Brand of Tibet Culture & Trekking Tour GmbH (TCTT GmbH)
Tibet Culture & Trekking Tour GmbH (TCTT GmbH) ("We") is responsible for the collection and processing of your personal data in connection with its services and activities. Our task is to offer our customers a comprehensive range of travel services.

In this privacy policy, we explain how we process your personal data, what rights you have, and how you can control and manage them. Our data processing may also be covered by additional privacy notices, such as those contained in the General (Travel) Terms and Conditions, or may arise from the circumstances or be regulated by law.

This privacy policy complies with the requirements of Swiss data protection law and, if applicable, the General Data Protection Regulation (GDPR) of the European Union.

1. ARE YOU AFFECTED BY THIS NOTICE?

This privacy policy applies to you if you are:

• One of our customers or have a contractual relationship with us;

• A fellow traveler of one of our customers;

• Interested in our products or services and provide us with your personal data (e.g., in an agency, on our websites and apps, or at events) so that we can contact you;

• Participated in a competition organized by us or a competition with us as a prize sponsor.

If you provide us with personal data of other individuals, please ensure that you inform them about the disclosure of their personal data and ask them to read this privacy policy. We will also ensure that we do the same whenever possible (e.g., when we have the contact details of the person concerned).

1. FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS DO WE USE YOUR PERSONAL DATA?

2.1 Contractual Performance and Legitimate Interest

In this section, we explain the purpose for which we process your personal data and the legal basis for such processing. We primarily use your personal data to fulfill a contract of which you are a party or to take pre-contractual measures upon your request. However, we may also process your personal data to fulfill our legitimate interest or that of third parties.

Your personal data will be processed, in particular, when necessary for the conclusion or performance of a contract:

• To conclude a (travel) contract with you. We may process personal data to register you as a new customer, conclude a contract, and fulfill it with you;

• To provide you with products and services that you have purchased within the framework of the respective contract;

• To carry out billing, invoicing, and collection;

• To provide services related to the preparation and conduct of a trip;

• For insurance purposes;

• To offer advisory services;

• To provide assistance in case of difficulties during the trip;

• To grant you access to our digital platforms;

• To grant you access to our premises and facilities;

• To communicate with you;

• To manage the termination of the contract.

When we base a processing activity on legitimate interest, we balance this interest against your interests or fundamental rights and freedoms to ensure they are in proportion. In the course of our business as a travel provider, we also use your personal data to:

• Develop our products and services;

• Improve cybersecurity, manage our platforms and websites, and ensure business continuity;

• Implement IT solutions;

• Perform maintenance of IT systems in ongoing operation;

• Enhance the automation and efficiency of our operational processes and customer services (e.g., automatically filling out complaints, tracking your requests, and improving your satisfaction based on personal data collected during our interactions with you, such as phone recordings, emails, or chats);

• Enable the enforcement of legal claims and defense in connection with legal disputes and regulatory proceedings;

• Organize contests, promotions, and conduct customer satisfaction surveys and polls.

2.2 Advertising and Marketing

If you are a customer and do not object, we may send you offers for our products and services. We ensure that these commercial offers relate to products or services that are relevant to your needs and complement the offers you have already used. You can object to this at any time.

2.3 Consent

For certain processing of personal data, we will inform you specifically and request your consent. Of course, you can withdraw your consent at any time.

In particular, we ask for your consent for:

• The transfer of particularly sensitive personal data to third parties;

• Customizing our offers and products or services based on a complex profile to predict your needs and behavior;

• All electronic offers for products and services that are not similar to those you have purchased or for products and services from our trusted partners.

If necessary, we may ask for further consent for the processing of your personal data, but this will not affect the processing of data that has already taken place.

3. WHAT TYPES OF PERSONAL DATA DO WE COLLECT FROM YOU?

We collect and use your personal data, i.e., any information that identifies you or enables us to identify you.

Depending on the type of product or service we offer you and the interactions we have with you, we collect various types of personal data about you:

• Contact information, (private or professional) address, email address, phone number;

• Personal details, such as gender, birthday and age, marital status, nationality, passport details, etc.;

• Lifestyle, such as hobbies and interests, travel history;

• Travel information, such as travel dates, travel route/destination, airline, hotel, price, customer preferences, information about your fellow travelers, frequent flyer programs, etc.;

• Health data, such as information about health-related special needs or illnesses and accidents during a trip;

• Financial information, such as payment information, credit card number, account details;

• Data about your habits and preferences concerning the use of our products and services (e.g., food preferences);

• Data from our interactions with you, such as your comments, suggestions, needs collected during our face-to-face interactions and during phone communication (conversation notes or call recordings), communication via email, chat, chatbot, exchange on our social media, and your possible complaints;

• Your connection and tracking data (e.g., collected via cookies for non-advertising or analytical purposes on our websites), online services, other applications;

• Data about your devices (mobile phone, computer, tablet, etc.), such as IP address, technical data, and unique identification data;

• Personalized login data or security features used to connect to our website and apps.

4. FROM WHOM DO WE COLLECT PERSONAL DATA?

We usually collect personal data directly from you. However, we may also obtain it from other sources.

Sometimes we collect data from public sources:

• Publications/databases provided by official authorities or third parties (e.g., the Swiss Official Gazette or the commercial register);

• Websites/social media profiles of legal entities or corporate clients containing information you have disclosed (e.g., your own website or social media profile).

We also collect personal data from third parties:

• From our customers (e.g., as fellow travelers);

• From our business partners (e.g., tour operators, service providers abroad);

• From third parties such as credit agencies and fraud prevention agencies;

• From address research service providers, who are responsible for ensuring the accuracy of the addresses we hold.

We may also collect your personal data when we provide our services to third parties, such as online travel agencies.

5. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

In general, we use your personal data only within TCTT GmbH.

However, to fulfill our contractual and legal obligations, we may disclose your personal data to the following recipients:

• Third parties involved in the performance of a contract: In order to fulfill your travel booking, we may pass on your personal data to service providers (such as airlines, hotels, travel agencies, car rental companies, tour operators) involved in the travel booking process.

• Third parties involved in providing services: We may also share your personal data with third parties who perform services on our behalf, such as IT service providers, marketing agencies, payment service providers, customer service providers, and other service providers involved in the provision of travel services. These third parties are contractually bound to process your personal data only to the extent necessary to provide the services we have requested and to comply with our instructions.

• Third parties for legal reasons: We may disclose your personal data to third parties, such as public authorities, law enforcement agencies, lawyers, auditors, or other competent authorities, if required or permitted by law or if necessary to protect and defend our rights or property or the rights or property of our customers.

• Third parties in the context of a merger, acquisition, or sale of assets: If TCTT GmbH is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your personal data may be transferred as part of such a transaction as permitted by law and/or contract.

• Third parties with your consent: We may share your personal data with third parties for other purposes if you have given us your consent to do so.

6. HOW LONG DO WE STORE YOUR PERSONAL DATA?

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including the purposes of satisfying any legal, accounting, or reporting requirements. The retention period varies depending on the purpose for which we use your data. In general, we keep your personal data for the duration of our contractual relationship with you and for a reasonable period afterward to respond to any questions or complaints, or to maintain records for regulatory purposes.

We may also retain your personal data for a longer period if it is necessary to establish, exercise, or defend legal claims, or if we are required to do so by applicable laws and regulations.

7. HOW DO WE PROTECT YOUR PERSONAL DATA?

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk. These measures are aimed at ensuring the confidentiality, integrity, and availability of your personal data. We also regularly review and, if necessary, update our security measures in line with technical developments.

8. WHAT RIGHTS DO YOU HAVE?

You have the right to:

• Access: You can request information about your personal data processed by us and receive a copy of this data.

• Rectification: If your personal data is inaccurate or incomplete, you have the right to request the rectification or completion of your personal data.

• Erasure: Under certain circumstances, you have the right to request the erasure of your personal data. However, this right may be limited by legal or contractual requirements.

• Restriction of processing: Under certain circumstances, you have the right to request the restriction of the processing of your personal data.

• Data portability: Under certain circumstances, you have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another controller.

• Withdrawal of consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

• Object to processing: You have the right to object to the processing of your personal data at any time on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.

• Lodge a complaint: If you believe that the processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection.

To exercise your rights or if you have any questions about the processing of your personal data, please contact us using the contact details provided at the end of this privacy policy.

9. UPDATES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this privacy policy, we will revise the "last updated" date at the beginning of the policy. We encourage you to review this privacy policy periodically to be informed about how we are protecting your personal data.

10. CONTACT US

If you have any questions about this privacy policy or our privacy practices, or if you would like to exercise any of your rights, please contact us at:

Tibet Culture & Trekking Tour GmbH (TCTT GmbH) [Your Address] [Your Email Address] [Your Phone Number]

Please provide your name, address, email address, and a detailed description of your request or your concern so that we can respond appropriately.

We will respond to your request within a reasonable timeframe, as required by applicable law. Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began before requesting a change or deletion.

Thank you for taking the time to read our privacy policy.

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